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About Shipping

1. Make sure your address and phone number is correct. If the address or phone number is incorrect, our customer service staff will also contact you in time.

2. Most of countries delivery time is 15-60 working days. But some of goods shipping may be delayed because of carrier mishandling, customs delay, import tariffs, national policy of customers, remote areas, or any other circumstances out of our control. We will urge logistics companies to deliver as soon as possible, and hope to get your understanding.

3. If you need more faster delivery, contact us to use DHL, TNT, FEDEX, etc and pay the extra freight cost.

4. If you don't receive package after waiting for a long time, don't worry, please feel free to contact with us before leaving negative or neutral feedback, we will do our best to help you to resolve the problem.

6. If there is no tracking information displayed on your backend, please don't worry, you can contact our customer service staff to show you the tracking information, or you can go to the website: https://www.17track.net/en to query.

About Tax

1. Import duties, taxes and charges are not included in the item price or shipping charges.

2. Buyer is responsible for paying import duties, taxes and charges. It is out of our control of custom tariffs. Please kindly note!

3. Please check with your country’s customs office to determine what additional costs will be prior to bidding/buying.

About Return

1. Please contact with us before you return it if you are not satisfied with the item when you receive it, and return it within 15 days for a replacement or money back.

2. All returned items must be in the original packaging and must provide with shipping tracking number and specific reason for the retun.

About Feedback

1. If you are safisfied about it , please leave 5 stars positive feedback, Thanks a lot!

2. Your encouragement and support is our continuously forward momentum. Your satisfaction is always our top priority.

3. Please contact with us before leaving neutral or negative feedback, we will give you a satisfactory solution to resolve any dispute.

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Q1: Wholesale and drop shipping are both welcomed?

A: For wholesale and drop shipping, we will provide discount or free express shipping. For large-volume and long-term cooperation customers, we can discuss together to consider setting up overseas warehouses in several countries where sales are concentrated to speed up transportation.

For drop shipping, we could send the goods to your customers directly and won't leave information about us if you'd like to.

Q2: When can I expect my orders to be shipped?

A: Usually, your order will be shipped within 3-7 working days. For any urgent order, please make a note when you place the order or contact with our customer service. After shipped, you can track your parcel on the following website and tracking information will be available with 1-5 days.

(https://www.17track.net/en) 

Q3:What can I do when purchase protection time is running out?

A: If your purchase protection time is running out, please contact us and we can help you to extend it.

Q4: Not satisfied with the items received?

A: If you not happy with our items, please don’t rush to leave a negative feedback, just let us try and make things right! Feel free reach out our customer service team, we will try our best to find a best way to solve your problem.